Refund policy
All sales are final, Upfrontliving Pte Ltd does not offer a refund policy.
If you received a defective item, it will be dealt with under our warranty policy. Upfrontliving Pte Ltd administers the warranty on behalf of the brands that we offer. Different terms and conditions are set out depending on brands and product variations. Any claim on the warranty is decided by the brand and their decision is final and binding.
Due to marble, wood, and leather being natural materials, products will show natural variations and different characteristics that differ from those shown in photos on our website or display pieces. By purchasing these products you agree that the veining in the marble will be unique, wood grain characteristics will vary, and this is not a reason for rejection or refunds. Selected fabrics such as velour and velvet change appearance depending on the angle from which it is viewed. The change can range from a more matte and darker surface to a shinier and lighter-colored one. This change is also noticeable in areas where the fabric is exposed to wear and tear. This is typical and is an expected and intrinsic feature of this material. By purchasing such materials you agree that the change in the appearance of the material is not a reason for rejection or refunds.
If you received a defective item, it will be dealt with under our warranty policy. Upfrontliving Pte Ltd administers the warranty on behalf of the brands that we offer. Different terms and conditions are set out depending on brands and product variations. Any claim on the warranty is decided by the brand and their decision is final and binding.
Due to marble, wood, and leather being natural materials, products will show natural variations and different characteristics that differ from those shown in photos on our website or display pieces. By purchasing these products you agree that the veining in the marble will be unique, wood grain characteristics will vary, and this is not a reason for rejection or refunds. Selected fabrics such as velour and velvet change appearance depending on the angle from which it is viewed. The change can range from a more matte and darker surface to a shinier and lighter-colored one. This change is also noticeable in areas where the fabric is exposed to wear and tear. This is typical and is an expected and intrinsic feature of this material. By purchasing such materials you agree that the change in the appearance of the material is not a reason for rejection or refunds.